SUPPORT & CUSTOMER CARE

Deploying your website is only the beginning. Don’t be left wondering what’s next.  Support is a key component in all of our solutions including training, hosting, maintenance, and customer care.

What Happens After My Website Goes Live?

Support and customer care are the key ingredients that safeguard your investment. We carefully plan support with our customers upfront. This ensures your vision and goals are fully realized and you have a viable plan to scale.

POST-DEPLOYMENT

What To Expect

After your website goes live, there are a number of things to do. In fact, a website is never complete. Like a plant, it must be fed continuously or it will become an internet tumbleweed that may hurt you more than help you.

One of the first orders of business is to monitor the site closely for a few weeks to check specific key performance indicators. This includes:

  • Confirming that search engines recognize the design to be friendly and optimized for performance. 
  • Ensuring there are no underlying glitches missed during functional testing. 
  • Analyzing user behavior to determine how the site design is being received.
  • Periodic checks on search performance. This indicates if we need to fine-tune SEO. 

Long-Term Support

Our support programs offer a variety of ongoing maintenance and care options to ensure the health of your website and can be tailored depending on how much you want to do yourself. We also offer additional training, including video training that can be incorporated right into your site. This is very helpful for new users and refreshing on tasks that aren’t performed frequently. Services include:

  • Periodic checkups to review search performance and key analytics.
  • Daily site backup so that it can be restored instantly.
  • Security and performance review including analysis of logs.
  • Periodic checkup to make sure all software licenses are up to date.
  • Software framework and plugin updates.
  • Inbound marketing review.

Most clients want a great website that performs well, and in some cases want to maintain the content themselves (i.e. blog posts, menus, schedules, etc). What they don’t want is to be mired in the technical details of maintenance, updates, security and other issues that may arise over time.

Our customer care plans can be customized to meet your needs. Contact us to find out more.

Our Hosting Recommendations

In order to provide a range of hosting solutions to our clients, we collaborate with the providers below so we can stay focused on the things we’re really good at. While we strongly encourage our clients to opt for premium hosting, there are some applications where it is not required. We will discuss all appropriate options during our project discovery.

SiteGround

Premium Managed WordPress Hosting

SiteGround is a premium, cost-effective managed WordPress hosting provider with a solid array of easy-to-use site management tools.

WP Engine

Premium Managed WordPress Hosting

WPEngine provides a premium technology stack for WordPress development and hosting.

Flywheel

Premium Managed WordPress Hosting

Flywheel provides a premium technology stack for WordPress development and hosting.

Liquid Web

Premium Managed WordPress Hosting

Liquid Web provides a premium technology stack for WordPress development.